Privacy Policy

Last Updated:

Introduction

Flamehandmadeia ("we," "our," or "us") operates a tailoring and clothing repair service. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website or utilise our services.

We are committed to protecting your privacy and ensuring the security of your personal information. By using our services, you agree to the collection and use of information in accordance with this policy and Australian privacy laws.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email address, phone number, mailing address)
  • Payment information for tailoring services
  • Measurements and preferences for custom tailoring work
  • Information about garments you bring in for alterations or repairs
  • Communication preferences and correspondence

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and browsing behavior, including:

  • IP address and browser type
  • Pages visited and time spent on pages
  • Referring website addresses
  • Device information and operating system

How We Use Your Information

We use the information we collect for various purposes, including:

  • Providing tailoring and clothing repair services
  • Processing payments and managing service orders
  • Communicating with you about your projects and appointments
  • Improving our services and customer experience
  • Sending service-related updates and information
  • Responding to inquiries and providing customer support
  • Complying with legal obligations and protecting our rights

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

  • With service providers who assist us in operating our business and providing services to you
  • When required by law or to respond to legal process
  • To protect our rights, property, or safety, or that of our customers
  • In connection with a business transfer or merger

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure.

Your Rights

You have the right to:

  • Access and receive a copy of your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information
  • Object to or restrict processing of your information
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided in the Contact section below.

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can set your browser to refuse cookies, but this may limit some functionality of our website. For more information, please see our Cookie Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Australian Privacy Principles

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). If you have concerns about how we handle your personal information, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or by phone at 1300 363 992.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this policy periodically for any changes.

Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

Flamehandmadeia
189 Kidds Rd, Doveton VIC 3177, Australia
Phone: +61397012573
Email: info@flamehandmadeia.world

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